Terms of Use

  1. Introduction
  2. Regulatory Status
  3. Ability to Accept Terms and Legality of Use
  4. Site Access and Use
  5. Opening of an Account
  6. Management of the Account
  7. Transfers of Funds to your accounts – Deposits
  8. Transfers of funds from your account – Withdrawals
  9. Terms of Services
  10. Promotions
  11. Aborted Orders and Termination of Orders; Errors
  12. Complaints and Disputes
  13. Responsible Gaming Policy
  14. Intellectual Property Rights
  15. Third Party Links
  16. Warranty Disclaimers
  17. Limitation of Liability
  18. Term and Termination
  19. Assignment
  20. Applicable Law and Jurisdiction


  1. Introduction
    1. Welcome to the SocietRaffle.com (together with its sub-domains, Content, Marks and Services, the “Site”). The SocietRaffle.com is an associated brand of Society Raffle and registered address at 37 Kirkham Road, Bradford, West Yorkshire BD7 2DJ, England.
    1. This document (“Terms of Use” or “ToU”) along with the Privacy Policy, the Cookie Policy and the Terms of Services (collectively, the “Terms” or the “Site Terms”) sets out the terms and conditions of the contractual relationship between Society Raffle (“We”, “us”, “our”) and any person registering with and subsequently accessing the Site as a registered user (“Player”, “User”, “you”, “your”) and, to the extent applicable, to any person accessing the Site as a visitor. You are required to carefully read and accept the Terms when registering an account with the societraffle.com. If, at any time, you do not agree with the Terms, you may not use or continue to use the Site.
    1. Society Raffle reserves the right to change these Terms of Use including any of the Services specific rules at any time. Should there be any material changes to these Terms, you will promptly be notified of such changes (via posting on our website) and prior to accessing and using your account for the first time after such changes take place you will be required to expressly re-confirm your acceptance of these Terms. In the event that, following any possible changes, you not wish to continue using the Services anymore, you may withdraw all your available funds (if any) and close your account.
    1. In the event of minor, non-material changes to these Terms of Use, we will endeavour to promptly notify you any such changes via a notice on our website, however, we cannot guarantee that at all times we will be able to. You are encouraged to periodically review these Terms of Use, also by checking their date and version number at the end of these Terms, to ensure you are referring to the latest available version.
    1. These Terms and Conditions are published in English and may be published in a number of other languages. In the event of any discrepancy between the English version and versions in other languages, the version most beneficial to you shall prevail. Back to Top


  1. Regulatory Status.
    1. Society Raffle holds the licence 214943 duly issued by the Local Authority of Bradford Metropolitan District on 23rd September 2019 enabling it to offer prizes on Society Raffle.
    1. At any time you may verify our Licence operational status by contacting the Licensing department at the Bradford City Council Licensing Team on 01274 432240 or emailing them on licensing@bradford.gov.uk. Back to Top


  1. Ability to Accept Terms and Legality of Use. 
    1. The Site is not intended for individuals under the age of eighteen (18) (or any higher applicable age in the relevant country). If you are under 18 years (or such higher applicable age), you are prohibited from registering an Account (defined below) and using the Services (defined below).
    1. If it comes to our attention through reliable means that a User is under the age of 18 years (or such higher applicable age) we may, to the extent applicable, cancel that User’s Account and/or access to the Site.
    1. It is your responsibility to access and to use the Site and the Services according to the Terms, to the legal restrictions, legality of use requirements, Responsible Gaming Policy (see section 13) and pursuant to all applicable laws and regulations. It is your responsibility to verify that your access and use of the Site and the Services is legal from the country/territory in which you are playing.
    1. The Site is intended for private use and recreational purposes only. Back to Top


  1. Site Access and Use. 
    1. The Site: (i) provides an online platform for official Raffles (each a “Raffle”) that are provided by the Society Raffle Operators (each a “Raffle Operator”), (ii)  enables registered Site users (“Users”) to purchase raffle tickets for specific and separate Raffle draws (each a “Raffle Draw”) by means of the Site’s services (“the Society Raffle Service”) and to play virtual, games with winning numbers drawn by a certified and tested random number generator; and (iii) offers Services (defined below) to Users, all subject to and in accordance with these Terms. A complete list of the Raffles in connection therewith we offer and the schedule for each Raffle Draw, as well as a complete list of the winners of each Raffle are available through the Site and relevant prizes, are displayed on the Site.
    1. Subject to applicable registration requirements, and your compliance with these Terms, we offer certain services in connection with the Site (“Services”), including, without limitation:

the Raffle Ticket Service (see Section 9.2), See Your Ticket Service (see Section 9.13), Syndicate Play Service (see Section 9.5), Prize Collection Service (see Section 9.16), Subscription Service (see Section 9.26), Alert Service (see Section 15), Instant Win Games (see Section 9.35), and the Complaint and Disputes Service (see Section 12).

    1. We hereby grant you permission to access and use the Site, provided that you comply with these Terms and applicable law and do not: (i) copy, distribute or modify any part of the Site without our prior written authorization; (ii) use, modify, create derivative works of, transfer (by sale, resale, license, sub license, download or otherwise), reproduce, distribute, display or disclose Content, except as expressly authorized herein; (iii) disrupt servers or networks connected to the Site; (iv) use or launch any automated system (including without limitation, “robots” and “spiders”) to access and/or use the Site; (v) use the communications systems provided by the Site to send unsolicited or unauthorized commercial communications; (vi) use the Site for fraudulent or deceptive purposes; and/or (vii) circumvent, disable or otherwise interfere with security-related features of the Site or features that prevent or restrict use or copying of any Content or that enforce limitations on use of the Site. We reserve all rights not expressly granted in and to the Site. Back to Top
  1. Opening of an Account.


    1. In order to use some of the Services, it is necessary to first create an account (an “Account”) and submit certain mandatory information to us in connection with your Account. You may decide whether to submit any information to us, however, if you choose not to submit mandatory information you may be unable to register an Account and use certain Services.
    1. By submitting your application for opening an Account with you agree to abide by these terms and conditions at all times. You also warrant and represent that you are:
      • A natural person acting on their personal capacity;
      • Not restricted by limited legal capacity;
      • Not acting in the interests or on behalf of any third party;
      • Not utilizing funds originating from any criminal activity or activities;
      • Not utilizing bank accounts, debit cards, credit card/s and/or any other payment method you are not authorized to use.
    1. When creating your Account you must provide accurate and complete information, including full name, date of birth, residential address, contact e-mail and personal telephone number, and must thereafter keep such details up-to-date.
    1. It is your responsibility to declare all personal details correctly. We reserve the right to immediately close your account and refuse, withhold and/or void payments if you have disclosed false statements about your personal details, including, without limitation, your age, whether intentionally or not.
    1. It is your responsibility to provide a valid e-mail address and a valid phone number. We may verify the contact details you provided to us by mean of a validation link sent to your email address and / or a validation SMS sent to your phone number. We reserve the right to suspend your account in the event that we are unable to satisfactorily verify your contact details.
    1. When creating your Account you will be assigned a User Name based on the email address you provided and you will be requested to choose a password. You are solely responsible for the activity that occurs in your Account, and you must keep your Account log-in details, including the password, protected and secure any linked e-mail address, personal computer and device on which your Account is accessible (including, without limitation, by keeping the password(s) protected and screen locked). We also advise you to log out after any gaming session and not to leave your computer unattended when logged in so that you can prevent any one using his account without his consent. You must notify Society Raffle immediately of any breach of security or unauthorized use of your Account and in any event Society Raffle shall not be held liable for any unauthorized use of your Account other than due to Society Raffle’s fault. For the avoidance of doubt, If one or more tickets are purchased using your Login Details it will be considered to have been made by you and therefore shall be accepted and deemed valid.
    1. Without derogating from the foregoing, if you are an (i) employee, director, officer, or Agent of Society Raffle or any affiliate entity, or (ii) a person that is connected with the management or operation of a the Raffle Draw, including each Raffle Operator and its employees; or (iii) a spouse, de facto partner, parent, sibling, child or close family member of any of the persons mentioned in (i) and (ii) above; or (iv) located in England or Wales or any country which prohibits the provision of services such as the Services “Prohibited Jurisdictions”), or (v) any person listed on the list of designations of the European Union then you are prohibited from registering an Account and participating or continuing to participate in any Services “.
    1. We reserve the right to add and/or remove any Country to the Prohibited Jurisdictions above. Back to Top
  1. Management of the Account.
    1. Society Raffle manages Player’s Accounts, calculates the available funds, the pending funds, the betting funds as well as the tally of the winnings. Unless proved otherwise, these amounts are considered as final and are deemed to be accurate.
    1. You are restricted to opening only one account or having one active account at any point in time. You are only allowed to make deposits to, or request withdrawals from your Account in accordance with Sections 7 “Transfer of funds to your Account – Deposits” and “Transfer of funds from your Account Deposits” below; It is prohibited to sell, transfer and/or acquire accounts to/from other players as well as to transfer funds between other Accounts.
    1. Accounts are not interest bearing. No interest shall be paid on any funds, irrespective of the amount, held in your Account. Society Raffle is not, and does not purport to be a financial institution.
    1. In respect of your Account, at all times, we reserve the right at our discretion to:
      • Refuse to open an account or close an existing account without having to provide any justification. In this case any contractual obligations already arisen, shall be honoured;
      • Decline to accept deposits without having to provide any justification;
      • Verify to our satisfaction, also by requesting documents or other evidences: (i) your identity and the other personal data provided when registering with the Site; and (ii) and (iii) your authorization to use a certain method of payment. Requested documentation may include, but is not limited to: certified copies of photo ids, bank statements, references, utility bills, pay-slip Verification requests may be made at any time and we reserve the right to suspend or limit your Account pending any verification;
      • Forfeit and/or confiscate funds available on your Account and/or refuse to honour a claim, in the event that, directly or indirectly: (i) these Terms have been violated; and/or (ii) other unauthorized activities have occurred in connection with the operation of your Account (such as, but not limited to, breach of the law or other regulations, breach of a third party’s rights, fraud, and cheating);
      • Suspend and/or cancel your participation in the games, promotional activities, competitions or other services, whenever we deem that there are legitimate concerns that your Account is, has been, or may be used for illegal, fraudulent or dishonest practices, including promotion abuses.
      • Verify to our satisfaction any unspent or unused funds in your Account;
      • Monitor your game play and transaction activity;
      • Request any additional information concerning you, your possible involvement in political and / or public functions, your business profile, including your sources of income and any relevant documentation corroborating such information, carry out any further activity
        and / or take any other action as it may be required by the applicable Anti Money Laundering /Funding of the Terrorism legislation.
    1. An Account is deemed inactive if for a consecutive period of twelve (12) months there has not been recorded on the Account any log in/ log out and/or any wager.
    2. We shall notify you by means of an email sent to the email address listed in your Account (such notice will be entitled, “Inactive Account Notification”) that your Account is about to become an Inactive Account. The Inactive Account Notification will be sent to you up to thirty (30) days prior to your Account becoming inactive.
    1. When an Account becomes inactive, we will deduct an administrative monthly fee from your Account which does not exceed two euro and fifty cents (€ 2.50) or its currency equivalent. Such fee will only be deducted if your Account is in credit.
    1. You may be entitled to a refund of the fees charged in accordance with the applicable regulations. Back to Top


  1. Transfers of Funds to your accounts – Deposits.
    1. In order to deposit funds in your Account (Raffle Wallet), you can utilize one of the available deposit methods (usually PayPal). Information on the methods available for deposits, including deposit limits, processing times and available currencies can be found in the Banking section of the Site here. As soon as you have registered your Account, you can carry out an online deposit by clicking the “Society Wallet Top Up” button and following the directions. Society Raffle does not charge you a handling fee when you make a deposit.
    1. You acknowledge and agree that if (i) you choose to make a transaction on the Site (for example, by paying the Ticket Price with your credit card; or (ii) there are insufficient funds in your Account to pay for a transaction that you have entered into, then Society Raffle may charge that credit card or the credit card that you designate in your Account, and you hereby authorize the charging of that credit card (or any replacement card).
    1. If you choose to use the Subscription Service to submit Orders on a recurring basis, we may collect the Order Prices through a recurring payment using your designated payment method (including by credit card). In connection thereto, Society Raffle may submit period charges without further authorization from you, and such authorization shall remain effective until cancelled by you.
    1. You agree: (i) to only provide valid and current credit card and billing information for yourself; (ii) that we may use the tools, software or services of third party service providers to process transactions on our behalf; (iii) that you shall be liable for any card issuer processing fees in connection with payments and recurring payments; (iv) except as expressly set forth herein, all orders and purchases are final and non-cancelable or non-refundable; (v) if payment is not received by us for any reason from your card issuer, you agree to promptly pay all amounts due to us upon demand and, if applicable, Society Raffle may charge a reasonable rejected payment fee; and (vi) any failure or inability by Society Raffle to process any payment hereunder does not relieve you from your payment obligations.
    1. We reserve the right to impose certain conditions on the use of particular payment methods and to change the payment methods available without giving notice. We do not guarantee that all methods of payment are available at all times.
    1. Except as expressly stated in these Terms, you acknowledge and agree that any Order Prices, Stake and fees and/or payments paid by you to Society Raffle in connection with your use of the Site and any Services and purchases are non-refundable.
    1. If you reasonably believe that you have been wrongfully charged an amount by us you may notify us and request a refund. The tools within your Account should provide you with the means to do so, and in any event, you may contact us via our Support Service. Please be aware that we will not consider any such refund request unless you include full details of the disputed transaction, including the relevant dates, payment details, and a short explanation as to why the amount is disputed. If we, in our sole discretion, find that an amount has been wrongfully charged we will, as your sole remedy, refund you that amount. Back to Top


8.Transfers of funds from your Account Withdrawals.

    1. During your use of the Site and Services, the following types of money or credit may be transferred to you or to your Account: (i) Prizes; (ii) Syndicate Prize Shares; (iii) the cash value of money that you deposit into your Account for your use on the Site (“Deposits”); (iv) Bonuses, including any promotional monies administered in form of Bonus, such as cash-backs, and/or (v) Refunds. Prizes, Syndicate Prize Shares, Deposits and Refunds are collectively referred to herein as “Real Money”. The bonus is credited to your Account, and referred to herein, as “Bonus Money”. Your entitlement to any Real Money and/or Bonus Money is subject to and in accordance with these Terms. Bonus Money deposited into Users’ accounts will be valid for a period of six (6) months from the date of deposit. At the end of this period, the Bonus Money will be removed from the User’s account with prior email notification.
    1. Use of Real Money. Real Money is transferred to your Account and may be used in connection with your future transactions on the Site (for example Place Orders or Syndicate Orders or Purchase an Instant Win Game). You may withdraw any unused Real Money at any time in accordance with Section 9 below.
    1. Use of Bonus Money. Bonus Money is credited to your Account and may be used solely in connection with your future transactions on the Site (for example to place Orders, a Syndicate Order or Purchase an Instant Win Game). You may not withdraw the cash or monetary value of unused Bonus Money from your Account.
    1. Bonus Credit is not counted as deposited money for the purpose of your deposit limit, but it is counted as money spent for the purpose of your spending limit.
    2. If you Place an Order or a Syndicate Order or Purchase an Instant Win Game via the Site, then we will first debit any available Bonus Money that you have in your Account. If there is insufficient Bonus Money to pay for your transaction, we will debit any Real Money that you have in your Account.
    1. You may use the Site Tools to withdraw the available Real Money in your Account, or any part thereof, by selecting your preferred withdrawal method. The average time required for processing a withdrawal is approximately 3 business days. If your Account is limited, pending any verification in accordance with Clauses 3 and 6 above, the processing might take longer. Additional information regarding the withdrawal of Real Money is displayed on the Site here.
    1. Withdrawals will be remitted to the same account from where the funds paid into the User’s Account originated. Where this is not possible, Society Raffle shall remit the funds back to the player in line with the current regulations. To the extent that any User wishes to withdraw funds from a, blocked, closed or excluded Account, they should contact support@societyraffle.com.
    1. At least one Order must be Placed or an Instant Win Game must be purchased before you are permitted to withdraw funds which you deposited in your Account, but have not been used for Placing an Order or Purchasing an Instant Win Game.
    1. You shall be solely and wholly responsible for the reporting and payment of any and all taxes and charges arising from or imposed on amounts paid or transferred to you by the Site under these Terms. You acknowledge and agree that the Raffle Operator might retain a portion of your Prize or Syndicate Prize Share and forward it to the appropriate taxing authority on your behalf.
    2. To the extent that we credit or transfer you any amounts under these Terms, we will do so in the same currency that you have designated in your Account to make payments to Society Raffle (“Designated Currency”). Back to Top

9.  Terms OF Service.

    1. Each Raffle Draw is performed by the relevant Raffle Operator. Your participation in each Raffle Draw is subject to the terms and conditions of the related Raffle Operator (“Raffle Operator Rules”). Whilst we provide a complete and detailed overview of each Raffle we offer on the Site, by Placing an Order you agree to independently review and comply with the relevant, applicable rules.

The Raffle Service

    1. We (i) make certain tools available on the Site so that Users can complete and submit online orders in connection with the Raffle Draws (“Orders”); (ii) display the results of Raffle Draws on the Site; (iii) if applicable, collect the winnings from the Raffle Partners and deliver the dispatch Prize (defined below) of an eligible User; and/or (iv) if applicable, facilitate the hand-delivery of a Winning Raffle Prize (defined below) to eligible Users (collectively, the “Raffle Prize”).
    1. In order to participate in the Raffle Prize Service you must (i) have registered a valid, and maintain an active, Account; and (ii) comply with these Terms. A user satisfying these terms and lawfully purchasing a Raffle Ticket through our online Services accordingly shall be the owner of the winning Raffle Prize drawn at the end of the Draw.
    1. If you wish to use our Service to participate in a Raffle Draw, you must use the Site Tools to (i) complete an Order by choosing the type of Raffle form and inserting your numbers into each line; (ii) submit the completed Order; and (iii) pay the price for submitting the Order (“Order Price”). Completion, submission and paying for an Order as detailed in this clause shall hereinafter collectively be referred to as ”Placing an Order”.
    1. The Site enables Players to purchase Shares in a possible future Prize derived from a set of Raffle Tickets (“Syndicate Play” or “Syndicate Play Service”). The Syndicate Play Service does not enable you to choose the members of a Syndicate.
    1. Syndicate Play offers you the opportunity to purchase one or more equal portions of ownership in a Syndicate (“Shares”), to the extent such Shares are available.

We determine:

(i) the total number of Shares available for purchase in a Syndicate (“Total Shares”);

(ii) the number of Raffle Tickets purchased by the Syndicate; and

(iii) the number combinations played by Raffle Tickets (“Lines”) purchased by the Syndicate.

The Site will display the Total Shares, the Lines played, and the remaining Shares available for purchase in the Syndicate prior to your purchase of any Shares.

    1. By purchasing a Share, you will not own any specific Raffle Ticket or Line purchased by the Syndicate, which will instead be owned by us as manager of the Syndicate. The portion due to you of any Prize resulting from Winning Raffle Tickets purchased on behalf of a Syndicate (“Syndicate Prize”) will correspond to the percentage of Shares you have purchased of the Total Shares in that Syndicate. Any Shares not purchased by Site users shall be owned by us.
    1. Syndicate Play may not be available in combination with other services or features offered on the Site, including but not limited to our Subscription Service.
    1. The Order Price (i) is the amount displayed on the Site at the time you submit the Order or an order to purchase a Share; (ii) includes our service fee and therefore may be higher than the participation price you would pay if you submitted an equivalent Raffle form to or purchased an equivalent syndicate share directly from the Raffle Operator; (iii) is subject to change from time to time, as displayed on the Site; and (iv) is subject to the quantity of lines and numbers in the Order that you choose to submit you and the number of Raffle games you choose to participate in or to the number of Shares in the Syndicate Order you choose to submit.
    1. In the unlikely event that there is a delay (for example, due to technical issues in the processing of a transaction) between your submission of an Order and payment of the Order Price and our receipt of payment, then the status of the transaction will be pending until such time as we receive the Order Price.
    1. We stop to accept the submission of Orders a certain number of hours prior to the performance of the related Raffle Draw by its Raffle Operator (“Cut-Off Time”). We display on the site the amount of time that is remaining until the Cut-Off Time for each Raffle Draw on the Site. We retain the right in our sole discretion to determine the length of the Cut-Off Time. Please be aware that once the Cut-Off Time for a particular Raffle Draw has expired, you will no longer be able to submit an Order for it.
    1. Following our receipt of an Order and Order Price, we engage a Local Representative to purchase on the User’s behalf the related Raffle Ticket from the Raffle Operator. We use commercially reasonable efforts to ensure that each Raffle Ticket complies, and is lodged in accordance, with the time frames set forth in the related Raffle Operator Rules. You acknowledge that since Raffle Tickets are purchased locally immediately following your submission of the Order, there is no option of timely cancellation and you agree that your submission of an Order and payment of the related Order Price is final, non-cancellable, and non-refundable (except as expressly set forth in these Terms). In the event of any inconsistency between the numbers appearing on an Order and a Raffle Ticket, the numbers on the Raffle Ticket will prevail.
    1. You may view scanned copies of your Raffle Tickets in your Account (the “See Your Ticket Service”). You acknowledge that it takes time to upload scanned copies of Raffle Tickets, and there may be a delay between the time that the Raffle Ticket is purchased and the time that a copy is made available for you to view.
    1. We reserve the right to decline, refuse or limit any Orders placed via the Site and/or to decline or refuse to provide, or to limit the provision of, any Services. No charge will be made for any Order which is not accepted.
    1. Following each Raffle Draw, the Raffle Operator publishes the related final and conclusive winning numbers (“Winning Numbers”). To the extent that a Raffle Ticket includes Winning Numbers you may be entitled to a cash prize to be paid by the Raffle Operator (“Prizes”). The number of Winning Numbers that you need to obtain to be entitled to Winnings in connection with a Raffle Draw, as well as the amount of a Prize, is determined solely by the Raffle Operator. We use commercially reasonable efforts to publish the official Raffle Draw results, including the Winning Numbers and Prizes, on the Site as soon as possible following official publication thereof by the related Raffle Operator. If your Raffle Ticket is a winning ticket (“Winning Raffle Ticket”) then we will send an email to your designated email account and (if you have chosen to participate in our Alert Service) an SMS to your designated mobile phone number, notifying you that the Raffle Ticket is a Winning Raffle Ticket.
    1. The Site differentiates between the following categories of Prizes: (i) the top prize in a particular Raffle Draw (“Jackpot”), Prizes that are subject to local tax in the jurisdiction of the Raffle Operator (“Locally Taxed Winnings”) and prizes of more than US$2,500; and (ii) Prizes that are not a Jackpot or Locally Taxed Winnings (“Secondary Winnings”).
    1. If you are entitled to a Jackpot, Locally Taxed Winnings or a prize of more than £1000, then you are responsible for personally collecting the Prize from the related Raffle Operator in accordance with Clause 9.21 below. Notwithstanding the foregoing, Society Raffle may, in its sole discretion, offer to collect the Prize on your behalf from the related Raffle Operator and transfer the Prize to you in accordance with our Prize Collection Service.
    1. If you are entitled to Secondary Winnings of up to US$2,500 (inclusive) or to any Prize from a Syndicate’s winning ticket, you agree that we will collect the Winnings on your behalf from the related Raffle Operator and transfer the Winnings to your Account in accordance with our Prize Collection Service.
    1. You expressly acknowledge and agree that (i) if we collect the Prize or Syndicate’s Prize on your behalf and transfer the Prize or the Syndicate Prize Share to your Account, then we may deduct associated bank transfer costs from the amount of the Prize or Syndicate Prize Share; and (ii) as applicable, the Raffle Operator may deduct taxes, withholdings, or other sums from the amount of the Prize or Syndicate Prize in accordance with its Raffle Operator Rules.
    1. We use commercially reasonable efforts to transfer the Prize or Syndicate Prize Share to you promptly after our actual receipt of the Prize or Syndicate Prize from the Raffle Operator. You acknowledge and agree that if, for any reason, the Raffle Operator fails to deliver the Prize or Syndicate Prize to us, then (i) we will not have any obligation to credit your Account for a corresponding amount; and (ii) in case of a Winning Raffle Ticket purchased through the Raffle Ticket Service, we will make the Winning Raffle Ticket available to you, in which case you may choose to personally collect your Prize from the Raffle Operator.
    1. If you are required to, personally collect your Prize directly from the related Raffle Operator, we will arrange for one of our representatives to meet you at our offices (or another location of our choice) in the country of the Raffle Operator (“Territory”) and hand-deliver your Winning Raffle Ticket to you. You agree to cooperate with Society Raffle, or its representative, to facilitate you taking possession of the Winning Raffle Ticket. You agree that prior to you taking possession of your Winning Raffle Ticket you must first sign a legal aiver and release stating that you (i) have taken, or are taking, possession of the Winning Raffle Ticket; (ii) are personally responsible for collecting the Prize directly from the related Raffle Operator; and (iii) and you waive any legal or equitable claims, rights or remedies you may have againstSociety Raffle, and the Local Representative, with respect to your collection, or non-collection, of the Prize. Under no circumstances shall Society Raffle have any obligation to pay you an amount equal to what a Raffle Operator may fail to pay you in connection with any Prize.
    1. Society Raffle reserves the right to oblige Players to receive Prizes equivalent to £1000 (one thousand pound sterling) or more in a handover ceremony open to media of Society Raffle’s choice and to give one or more interviews. The Player may still choose to stay anonymous
    2. If you are not located in the Territory, then you acknowledge that you may need to travel to the Territory to personally collect your Prize, as applicable (“Travel”). You are solely responsible and liable for your Travel to and from the Territory, and (except to the extent expressly set forth in Section 12.2 below) all of your related costs and expenses, including, without limitation, travel, accommodation and subsistence costs.
    1. If you Travel to collect your Prize, as applicable, then you agree that you remain solely responsible and liable for, and shall: (i) obtain all necessary visas and permits that are necessary to enter the Territory; (ii) secure travel insurance (which must cover you for medical, personal injury and property claims); (iii) obtain all medical inoculations, approvals and/or consents; and (iv) comply with any Raffle Operator Rules that require the completion and submission of specific forms, paperwork or documentation prior to collecting a Prize (collectively, “Travel Requirements”). You acknowledge that your failure to obtain or comply with certain Travel Requirements may preclude you from collecting your Prize or Syndicate Prize Share, as applicable. You undertake and agree that the Travel is entirely at your own risk. You hereby waive any legal or equitable claims, rights or remedies you may have against Society Raffle with respect to:

(a) any Travel, including without limitation Travel-related incidents, injuries, illnesses, or losses that you may suffer or incur; and

(b) your failure to obtain or comply with any Travel Requirements, including if you are unable to collect your Winning or Syndicate Winning Share as a result.

The Subscription Service

    1. The Site enables you to automatically participate, by means of our Messenger Service, in a specific Raffle on a periodic basis (the “Subscription Service”).
    1. If you elect to participate in the Subscription Service and subscribe to a specific Raffle, then we will utilize our Messenger Services in order to allow you to participate in each future Raffle Draw of that Raffle. You acknowledge that the frequency of Raffle Draws each week depends on the specific Raffle that you are choosing to subscribe to (for example, some Raffles have a draw once a week, whereas others have a draw two or three times per week).
    1. You may choose to simultaneously join an unlimited number of subscriptions (for different Raffle Draws).
    1. By default, your participation in any of the Raffles through the Subscription Service will be based on the Order numbers that you designate when you commence participating in the Subscription Service (“Subscription Order Numbers”). You may use the Site Tools, at any time, to replace the Subscription Order Numbers with the Order numbers that you have designated in the ‘My Numbers’ feature of your Account.
    1. You agree that your subscription, and related payment obligations, will remain active until such time as you use the Site Tools to suspend or deactivate your participation in the Subscription Service, which you may do at any time (you may also use the Site Tools to reactivate your participation in the Subscription Service).
    1. For such time as you are participating in the Subscription Service, you will be debited the Order Price for each Raffle Draw that you play.
    1. We endeavour to purchase on the user’s behalf each Raffle Ticket as soon as the Site begins to accept Orders for a Raffle Draw, and therefore you acknowledge that if you decide to suspend or deactivate your participation in the Subscription Service, you may still be charged, and you agree to pay, the Order Price for the next-to-occur Raffle Draw.
    1. You acknowledge that the Order Price for each Raffle Draw may be subject to change for a number of reasons including, without limitation: (i) since the amounts that are displayed on the Site are based on your Designated Currency, the Order Prices are subject to daily currency conversion variations; (ii) the Raffle Operator may change the price that it charges for its Raffle tickets; or (iii) our service fees may change.
    1. You agree that we may automatically debit your Account in connection with your participation in the Subscription Service. If your Account does not contain adequate funds to pay for your participation in the Subscription Service then (i) we will charge your payment method (for example, the credit card that you have designated in your Account), and you hereby authorize us to do so; or (ii) we will not purchase on your behalf your Raffle Ticket, in which event we will send an email to your designated email address notifying you that the transaction was not carried out due to insufficient funds.

Instant Win Games (future programs). 

    1. The Site enables users to play Instant Win Games, such as Scratchcards. You may purchase one or more Instant Win Games participation. The sum of money staked for any Instant Win Game, including any service fees (the “Stake”) is displayed in the Instant Win Games section of the Site. The Prize to which you may be entitled in case of a winning Instant Win Game is also displayed in the Instant Win Games section of the Site.
    1. Each Instant Win Game has a different Stake, different Prizes and a different pay-out table (the “IWG Prize”). The game rules and pay-out tables of all the Instant Win Games are displayed on the Instant Win Game section of the Site. We encourage you to carefully read the rules prior to purchasing an Instant Win Game.
    1. If you wish to use our Services to purchase an Instant Win Game, you must use the Site Tools to (i) complete an Instant Win Game Order by choosing the type of Instant Win Game that you wish to purchase; (ii) submit the completed Instant Win Game Order; and (iii) pay the Stake. Completion, submission and paying for an Instant Win Game as detailed in this clause shall hereinafter collectively be referred to as ”Purchasing an Instant Win Game”.
    1. If a Purchased Instant Win Game participation is not played within two months from the date of Purchase of the Instant Win Game participation, we reserve the right to play the Instant Win Game on your behalf or cancel the Instant Win Game or take any other action, at our discretion. Any Prize won will be paid out to your Account.
    1. If you win an Instant Win Game, the Instant Win Game Prize will be transferred to your Account. You expressly acknowledge and agree that the Instant Win Game Prize may be subject to taxes, charges, withholdings and other deductions and you will be solely and wholly responsible to report and pay all applicable taxes, charges, withholdings and deductions. Back to Top
  1. Promotions.
    1. From time to time, we may offer you Bonuses or other promotional offers. All bonuses and promotions are subject to these Terms of Use and to their specific terms and conditions which will be provided along with the description of each promotion. Participation in any Bonus or promotional offers implies full acceptance of general and specific terms and conditions. It is your sole responsibility to ensure that you have fully read and understood the Terms & Conditions prior to the acceptance of any bonus or promotion. Back to Top


  1. Aborted Orders and Termination of Orders; Errors.
    1. In the event that the processing of an Order or a Purchase, once it has been Placed or Purchased, is interrupted by a system failure of any nature and is not capable of completion, the amount of the Order, Syndicate Order or Purchase, as applicable will be refunded to your Account.
    1. We reserve the right to terminate Placed Orders and Stakes without prior notice, whenever we deem this necessary due to software or other errors.
    2. In the event that any information, including, without limitation, odds and pay tables, is incorrectly published on the Site, we will take action in order to rectify and amend the data in our system so as to reflect the correct information. Any winnings which are affected by the publishing of incorrect information will also be accordingly amended. Back to Top


  1. Complaints and Disputes.
    1. If you have any questions or complaints regarding the Site, including with respect to our Services, Instant Win Games and/or any payments, you may (i) email us at support@societraffle.com, (ii) submit an inquiry to us by using the ‘Contact Us’ option that is provided on the Site; (iii) chat with us via the online tool that we provide on the Site; and/or (iv) call us (at your own cost) to the support telephone number that we display on the Site (collectively, the “Support Service”).
    1. When submitting a complaint, please ensure to include clear information regarding your identity and all relevant details which gave rise to the dissatisfaction so that we can clearly identify the issue of concern. We use commercially reasonable efforts to respond as quickly as possible and will do so within 10 days from the date on which the complaint was submitted to us (extendable by 10 further days, if necessary).
    1. Should you remain dissatisfied following attempts to resolve the dispute, without prejudice to your right to take legal action in any court of competent jurisdictions, you can raise your concerns with the Gambling Commission Ombudsman (GMO), an independent service which will consider any case regarding betting or gaming transactions. GMO rules will apply as set out on the site there. This can be achieved by completing an online adjudication form available at: https://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Complaints.aspx.
    1. Save in respect of any manifest error, GMO’s decision shall be final subject to full representation given to all parties involved.
    2. We will inform you, or the Authority in the event that the complaint was referred to us by the Authority, by notice in writing, of the results of our inquiry within 21 days from the date on which the complaint was submitted to us. Back to Top
  1. Responsible Gaming Policy.
    1. Society Raffle is committed to and encourages a responsible attitude towards betting and gaming, and in this regard we: (i) prohibit anyone under the age of 18 years (or the applicable age in the relevant country) from registering an Account and using our Services and purchasing Instant Win Games; (ii) recommend that all Users establish limits for participating in Raffle Draws and purchasing Instant Win Games; and (iii) do not recommend that Users turn to Raffles or Instant Win Games as a source of income or as a way to recoup debt. If you feel that you are using our Services or Purchasing Instant Win Games in an irresponsible way we encourage you to stop using and close your Account by using the Site Tools that we make available on the Site to do so. These include the following:
      • You may, at your discretion, choose to limit the amount you may deposit during a specific period of time as is provided by means of the Site.
      • You may at your discretion choose to set a maximum session time during which you may be logged in at the Site. After this period has expired, you will be logged out of the Site and any game in progress is stopped.
      • You may at your discretion choose to set a time-out for yourself for a period of one day up to six weeks, as per the functions within the Site. During this time you will be unable to play or make a deposit, an order or a purchase.
      • You may, at your discretion, choose to set a reality check, which shall be available for Instant Win Games only. The reality check suspends play at intervals of one hour and indicates how long you have been playing including your winnings and losses during this period.
      • You may at your discretion choose to exclude yourself from playing for a definite or an indefinite time, as per the functions within the Site, during which period you will not be able to access your Account.
    1. If you wish to increase an exclusion, these shall become effective immediately upon receipt of notification. If you would wish to decrease a limit set by you, such change shall only take place seven (7) days after the request has been received.
    1. The Site contains information and links to organizations which can help in case of problem gambling, including links and references to self-assessment tools and resources. If you have concerns about your participation in Raffles or Instant Win Games, then we encourage you to seek help through these areas of the Site. Further information can be found here.
    1. We will use our reasonable endeavors to enforce our responsible gambling policies, to provide you with support and with assistance and guidance in the use of our Responsible Gaming tools; nevertheless we do not accept any responsibility or liability if you continue gambling and/or seek to use the Site with the intention of deliberately avoiding the relevant measures in place and/or we are is unable to enforce such measures for reasons beyond our reasonable control. Back to Top
  1. Intellectual Property Rights.
    1. The content on the Site, including without limitation, the text, documents, descriptions, products, technology, software, graphics, photos, sounds, videos, interactive features, and services (collectively, the “Content”) and the trademarks, service marks and logos contained therein (“Marks”), are the property of Society Raffle and/or its licensors, and may be protected by applicable copyright, trademark, patent or other intellectual property laws and treaties. Content may include information about Raffles in general, Raffle Draws and the results and prize money in connection with the foregoing, and information regarding the odds of winning a Raffle Draw. Society Raffle and/or its licensors reserves all rights not expressly granted in and to the Site and the Content.
    1. Content on the Site is provided to you “AS IS” for your information and personal use only and may not be used, modified, copied, distributed, transmitted, broadcast, displayed, sold, licensed, de-compiled, or otherwise exploited for any other purposes whatsoever without our prior written consent. If you download or print a copy of the Content for personal use, you must retain all copyright and other proprietary notices contained therein. “Society Raffle logo, “Your Raffle Agent” and other marks are marks of Society Raffle or its affiliates. All other trademarks, service marks, and logos used on the Site are the trademarks, service marks, or logos of their respective owners. Back to Top


  1. Third- Party Links.
    1. The Site may contain links to third party websites that are not owned or controlled by Society Raffle. We are not affiliated with, have no control over, and assume no responsibility for the content, privacy notices, or practices of any third-party websites. You expressly release Society Raffle from any and all liability arising from your use of any third-party website. Accordingly, we encourage you to read the terms and conditions and privacy notice of each third-party website that you may choose to visit. Back to Top


  1. Warranty Disclaimers.
    1. This section applies whether or not the Services provided under the Site are for payment. Applicable law may not allow the exclusion of certain warranties, so to that extent certain clusions set forth herein may not apply.
    1. The site is provided on an “as is” and “as available” basis, and without warranties of any kind either express or implied. Society Raffle hereby disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, title, fitness for a particular purpose, non-infringement, and those arising by statute or from a course of dealing or usage of trade.
    1. Society Raffle cannot and does not guarantee that:

(i) the site will be available at any specific time or for any specific period.

(ii) the site’s features, functionality or performance will meet the player’s requirements or those of third parties.

(iii) the site or its features and functionality are, or will be, compatible with, or available on, the device or system used by a player to access the site.

(iv) any alert or subscription services (and or any other services) a player may choose will be provided in advance of the applicable cut-off time.

Society Raffle shall be not held liable to a player with respect to such services in case they are incorrect, delayed or not received by the player.

    1. Society Raffle does not guarantee that the site will be free of bugs, security breaches, or virus attacks. The site may occasionally be unavailable for routine maintenance, upgrading, or other reasons. You agree that Society Raffle will not be held responsible for any consequences to you or any third party that may result from technical problems of the internet, slow connections, traffic congestion, overload of our or other servers, delay or failure in transmission, or any alteration or distortion of data.
    1. We do not warrant, endorse or guarantee any content, product, game or service that is featured or advertised on the site by a third party.
    1. Society Raffle shall have no responsibility for loss or damage due to insolvency of third parties, including, without limitation, banks maintaining Society Raffle’s bank accounts.
    1. You agree that Society Raffle shall not be liable for any:

(i) failure or malfunction of the equipment or technology of your internet service provider;

(ii) loss or damage that may arise from any aspect of the site or its availability or functionality not within the control of Society Raffle;

(iii) the refusal to provide the services or any of them to any person;

(iv) money lost by placing losing or invalid orders or playing losing instant win games;

(v) any losses caused arising from the misuse or unauthorized use of passwords.

    1. You agree that Society Raffle shall not be liable for any lost Raffle ticket or failure to lodge a form or purchase a Raffle ticket, or for any clerical errors that may be included in a Raffle ticket, or for a malfunctioning instant win game, whether such failure, malfunction or error arises from our, or one of our service provider’s systems, human error (each an “incident”). To the extent that any incident arises, or we become aware of any incident, we reserve the right to cancel a Raffle ticket, an order, a syndicate order or an instant win game participation, and our sole liability to you, and your sole remedy, shall be a refund of the related order price.
    1. You acknowledge that content regarding a Raffle draw, including the official results of any Raffle draw (collectively, “Raffle operator data”), is based on information that we obtain from Raffle operators and such content may be incorrect, incomplete, and subject to change. We do not warrant, endorse or guarantee the accuracy, currency, or completeness of any Raffle operator data and you agree to verify Raffle operator data via the website or official publications of the relevant Raffle operator.
    1. Society Raffle will use reasonable efforts to ensure that the odds, pay tables, results and prizes published and/or provided by it are correct. However, Society Raffle shall have no liability whatsoever for such errors, including errors which are discovered only after prizes have been paid out, including, without limitations, in case where such error is based on human error, malfunction or incorrect information that is published by the Raffle operator or other sources of information relevant to the Raffle draw involved.
    1. We do not make any representation or warranty regarding your chance of obtaining winning numbers or of being entitled to a winning, a syndicate winning share, or a prize. or usage of trade.
    1. Society Raffle does not guarantee that a Raffle operator will perform (including properly) any Raffle draw, honour a Raffle ticket and/or, pay applicable prizes or syndicate prizes, and you agree that Society Raffle will not be responsible for the failure of any Raffle operator in connection with any of the foregoing activities. In no event will Society Raffle be required or liable to pay you any prize or syndicate prize share, or amount equal to the prize, or the syndicate prize share, in the event that a Raffle operator fails to do so for any reason. You hereby waive any legal or equitable claims, rights or remedies you may have against Society Raffle or anyone acting on its behalf that arises from your interaction with a Raffle operator and/or the actions or inactions of a Raffle operator.
    1. Society Raffle is not a Raffle operator and does not hold or provide Raffle draws. Your participation in each Raffle draw and/or an instant win game and purchase of any service is voluntary and at your sole risk. If you have a dispute with a Raffle operator or any other user or third party in connection with the site and/or a Raffle draw and/or instant win game (and any prize, winning or syndicate winning share in connection thereto), you agree that Society Raffle is not liable for any claims or damages arising out of or connected with such a dispute. Society Raffle reserves the right, but has no obligation, to monitor any such dispute.
    1. Except as expressly stated in our privacy notice, Society Raffle does not make any representations, warranties or conditions of any kind, express or implied, as to the security of any information you may provide or activities you engage in during the course of your use of the site.
    1. Society Raffle shall be liable as expressly provided in these terms, but shall have no other obligation, duty or liability whatsoever in contract, tort (including negligence), breach of statutory duty or otherwise.
    1. The provisions of this section 16 shall survive the termination or expiry of these terms. Back to Top
  1. Limitation of liability.
    1. Under no circumstances shall Society Raffle, or our affiliates, and our respective officers, directors, employees, licensors, assigns and/or agents be liable for any loss of money, cost, expense loss, goodwill, reputation, special, indirect, direct, incidental, punitive or consequential damages of any kind that arises under these terms or that results from the use of, or the inability to use, the site and/or the services, even if Society Raffle has been advised of the possibility of such damages. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitations may not apply to you.
    1. The provisions of this section 17 shall survive the termination or expiry of these Terms.
    1. You agree to defend, indemnify and hold harmless Society Raffle and our affiliates, and our respective officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs and expenses (including but not limited to attorney’s fees) arising from: (i) your use of, or inability to use, the Site; (ii) any dispute between you and another User or Raffle Operator; or (iii) your violation of the Site Terms. Back to Top
  1. Term and Termination.
    1. These Terms are effective until terminated by Society Raffle in its sole discretion, has the right to terminate your access to the Site, or any part thereof, immediately at any time (including, without any limitation, for a breach of the Site Terms). Society Raffle shall not be liable to you or any third party for termination of your access to the Site, or any part thereof. If you object to any term or condition of the Site Terms, or any subsequent modifications thereto, or become dissatisfied with the Site in any way, your only recourse is to immediately discontinue use of the Site. Upon termination of these Terms, you shall cease all use of the Site. This Section 18 (Term and Termination) and Sections 9 (Terms of Services), 14 (Intellectual Property Rights), 16 (Warranty disclaimers), 17 (Limitation of Liability), and 18 (Term and Termination), and any provision which by its nature should survive, shall survive termination of these Terms. Back to Top
  1. Assignment.
    1. These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you but may be assigned by Society Raffle without restriction or notification to you. Back to Top
  1. Applicable Law and Jurisdiction.
    1. Society Raffle reserves the right to discontinue or modify any aspect of the Site at any time. The Site Terms and the relationship between you and Society Raffle shall be governed by and construed in accordance with the laws of England and Wales, without regard to its principles of conflict of laws. You hereby waive the right to a jury trial or to participate in a class action. The UN Convention on the International Sale of Goods shall not apply to these Terms. The Site Terms shall constitute the entire agreement between you and Society Raffle concerning the Site. If any provision of these Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect. No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and a party’s failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision. You agree that any cause of action that you may have arising out of or related to the site must commence within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred. Back to Top


Version number: 1.0 Last update: 25 September 2019